Terms of service

RDERS

1a) All orders are subject to acceptance and availability of the terms and conditions below. If the goods ordered are not available, you will be notified by e-mail and you will have the option to either wait until the item is available from stock or to switch your chosen product for one of equal to or below price.

b) Any orders placed by you will be treated as an offer to purchase the goods from us and we have the right to reject such offers at any time.

c) Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

d) All prices shown on our website are inclusive of VAT.

e) The conclusion of a contract between you and us will take place when we dispatch the goods to you. 

PAYMENT

2a) By accepting these terms and conditions when you make a purchase, you authorise us to process the payment from the card payment details you supply and allow us to conduct validation checks by cross checking your details.

b) We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data and or information provided by you when accessing or ordering from our website.

c) Each good purchased is sold subject to additional specific terms and conditions related to that good including, without limitation, terms and conditions concerning estimated delivery times and any warranties.

d) After you have successfully placed an order with us, you will receive an email acknowledgement of your order, which we advise you to save for your records.

DELIVERY

3a) Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside the timescales noted in section 3e, 3f and 3g below. This also applies to goods sent directly from our factory. We cannot accept liability for out of pocket expenses or other costs you incur due to failed or delayed deliveries.

b) Please note that due to security reasons and the high value of the goods we sell, we are unable to dispatch goods to any other address than that of the customer placing the order.

c) Subject to any rights granted to you under applicable consumer law, we accept no liability for any failure to dispatch goods where this results from our inability to do so or our decision on reasonable grounds not to do so, provided that we take all reasonable steps to notify you within 14 days of placing the order that the goods will not be dispatched as ordered. In such cases we will immediately refund any payment made by you in full.

d) If you receive goods sent in error, by either ourselves, or by the courier, you are required to return the good(s) as soon as possible or you may be charged for the total value of the good(s). If you have been sent an item or items you have not completed payment for, you are required to do so within 30 days of the purchase date. If you pass the 30 day credit period you will be asked by suitable means, usually by email or by letter, to complete the payment.

e) For standard delivery orders, orders will be dispatched via a tracked service, which may require a signature. We will endeavour to process and dispatch orders the same day if the orders are received by 12pm. Orders received after 12pm will be dispatched on the next working day (Saturday and Sunday are not working days). Delivery guidelines for standard delivery is between 2 and 3 working days.

f) For next day delivery orders, orders will be dispatched via a tracked service, which may require a signature. To be eligible for next day delivery, orders must be received by 9am on each working day (Saturday and Sunday are not working days) so that we are able to process and dispatch the order for delivery the next working day.

g) For guaranteed delivery by 1pm orders, orders must be received by 9am on each working day (Saturday and Sunday are not working days) so that we are able to process and dispatch the order before the courier’s cut off time for last deliveries.

h)There are certain postcodes that are exempt from guaranteed deliveries. We recommend you check the postcode exemptions before ordering. For postcodes exempt from 1pm delivery click here.

i) Any promotion/offer/discount code offering free delivery means that any eligible order shall be dispatched by standard delivery.

CANCELLATIONS

4a) If you wish to cancel your order prior to the order being dispatched you may do so by contacting us and quoting your order reference and which items your wish to cancel.

b) If you are advised your goods have already been dispatched or you have already received your goods, you should refer to our 'Returns policy’ on the website.

RETURNS AND REFUNDS

5a) Please refer to our Returns policy for full details on returning any unwanted items including faulty/damaged items.

b) You can return unwanted items for a full refund within 14 days of you receiving your order as long as the items are unused, unopened, in their original packaging and with any security tags intact.

c) All items returned to us must be in their original, unopened packaging with all security seals/tags intact. Removal of any security seals/tags from the items will be deemed an acceptance by you that the items are fit for purpose and of satisfactory condition and are therefore ineligible for return.

d) For your own protection, we advise you to use recorded/tracked delivery or as a minimum retain proof of postage when returning items, as we cannot be held liable for lost/stolen postal packages.

e) Unfortunately we cannot refund any postage costs of your return unless the reason is because your purchased item is faulty/damaged.

f) Refunds due to missing orders i.e. order stolen, not delivered etc.) shall only be authorised and processed once a full investigation has been completed which could take up to 14 days.

PROMOTION CODES/ DISCOUNT CODES/ COUPONS

6a) Promotion codes, discount codes and coupons can be used at the checkout to receive the relevant discount relating to that offer.

b) Any discount shall apply to the order total only and not include the delivery charge which is payable unless part of a free delivery promotion.

c) We reserve the right to restrict, cancel, amend or remove promotion codes, discount codes and coupons at our discretion and without prior notice.

d) We reserve the right not to honour an order if any customer is found to be misusing a promotion code, discount code or coupon.

PICTURES/COLOUR CHARTS

7a) The pictures and colour charts used on our website are for illustration purposes only and the products purchased may not resemble exactly as shown in the pictures and there maybe colour variance from that shown in the colour charts and pictures.

b) We have taken all reasonable steps to ensure the pictures and colour charts are accurate as possible and therefore do not accept any responsibility for discrepancies.

c) Our hair extensions, if dyed to obtain the desired colour, undergo a manual dying process and as such, there maybe colour variances between batches, however our quality control processes ensure that variances in colour discrepancy is kept to an absolute minimum.

GENERAL

8a) If any provision of these terms and conditions is found to be invalid or unenforceable by a court, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

b) There are links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on those websites.

c) We shall not be liable for any loss or injury incurred to you due to the content, advice, information and or third party links that form part of our website.

d) We may from time to time, update these terms and conditions at our discretion without notice and it is your responsibility to read and accept our terms and conditions before any purchase is made.

LEGAL GOVERNANCE

9a) Your use of our site and any contract between you and us for the sale of goods shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. 

b) If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

CARE/MAINTENANCE INFORMATION

10a) We provide a care/maintenance leaflet with hair extension purchases, which we recommend be followed when caring for and or maintaining hair extensions you purchase from us.

b) Any return claims for faulty/damaged hair extensions that fall outside the scope of our care/maintenance information and or guidance e.g. our recommendations on what can be done to hair extensions i.e. curling, straightening etc. shall be deemed as void and returns will not be accepted under any circumstances.

c) We shall not be held responsible or accountable for any claims of damages/faults when you follow the recommendations we make on our website, social media platforms etc. Our recommendations are made to help expand your creative skills regarding what is possible and are not legally binding nor do those recommendations form any legal contracts between us and you.