Shipping policy

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside the timescales noted in section 1a, 1b and 1c below. This also applies to goods sent directly from our factory. We cannot accept liability for out of pocket expenses or other costs you incur due to failed or delayed deliveries.

Please note that due to security reasons and the high value of the goods we sell, we are unable to dispatch goods to any other address than that of the customer placing the order.

Subject to any rights granted to you under applicable consumer law, we accept no liability for any failure to dispatch goods where this results from our inability to do so or our decision on reasonable grounds not to do so, provided that we take all reasonable steps to notify you within 14 days of placing the order that the goods will not be dispatched as ordered. In such cases we will immediately refund any payment made by you in full. 

If you receive goods sent in error, by either ourselves, or by the courier, you are required to return the good(s) as soon as possible or you may be charged for the total value of the good(s). If you have been sent an item or items you have not completed payment for, you are required to do so within 30 days of the purchase date. If you pass the 30 day credit period you will be asked by suitable means, usually by email or by letter, to complete the payment.

1a) For standard delivery orders, orders will be dispatched via a tracked service, which may require a signature. We will endeavour to process and dispatch orders the same day if the orders are received by 12pm. Orders received after 12pm will be dispatched on the next working day (Saturday and Sunday are not working days). Delivery guidelines for standard delivery is between 2 and 3 working days.

1b) For next day delivery orders, orders will be dispatched via a tracked service, which may require a signature. To be eligible for next day delivery, orders must be received by 9am on each working day (Saturday and Sunday are not working days) so that we are able to process and dispatch the order for delivery the next working day.

1c) For guaranteed delivery by 1pm orders, orders must be received by 9am on each working day (Saturday and Sunday are not working days) so that we are able to process and dispatch the order before the courier’s cut off time for last deliveries.

There are certain postcodes that are exempt from guaranteed deliveries. We recommend you check the postcode exemptions before ordering. For postcodes exempt from 1pm delivery click here.

Any promotion/offer/discount code offering free delivery means that any eligible order shall be dispatched by standard delivery.